Beverly Smitchens

Executive Assistant Lead/Office and Facility Manager

Springboro, OH 45066

bev.smitchens@gmail.com - 615-426-7699

Authorized to work in the US for any employer

WORK EXPERIENCE

Executive Assistant Lead/Office and Facility Manager

Healthways - Nashville, TN - 2002 to April 2016

Nashville, TN 2002 - April 2016

Largest independent global provider of health-management services focused on producing measurable

positive changes in the health and well-being for 68 million members from eight Well-Being Improvement

Centers (WBIC) on four continents with $750 million in revenue.

Executive Assistant Lead/Office and Facility Manager, Nashville Well-Being Improvement Center

Served as operations and facility manager for Healthways' largest WBIC with 350+ colleagues.

Responsible for managing administrative and operational aspects of customer development, WBIC

operations, budget control (including variance research and analysis) as well as managing facility

requirements and issues to ensure that management, nurses, dieticians, and other care-givers could focus on

mission-critical elements key to WBIC success and excellent customer health-management support.

• Employing exceptional interpersonal skills, cultivated essential internal and external relationships to establish

a broad network of resources in support of facility and administrative priorities ensuring

seamless operational performance and enabling rapid resolution of issues. Recognized as the "go-to"

contact when issues needed to be quickly and effectively resolved within cost and schedule.

• Responsible for analyzing, validating, and reconciling all costs charged to the Nashville WBIC and

coordinating with corporate finance personnel to resolve errors and other concerns. Alertness,

analytical expertise, and engaged awareness of WBIC operations led to thousands of dollars of cost

savings. Responsible for administration of WBIC purchasing card program and reconciliations in accounts

payable system using Oracle platform.

• Demonstrating strong communication and organizational capabilities, coordinated meetings and conferences

for senior leadership team, WBIC committees, sales team, and other departments.

Ensured that all logistics and support requirements were anticipated and satisfied thus establishing the

foundation for successful and productive management collaboration and customer outreach.

• Initiated, planned, and executed team-building/attitude-enhancement events and outreaches that were

highly regarded by WBIC leadership. Initiatives included a variety of morale-building activities,

recognition initiatives, themed meetings, and countless "little things" that yielded intangible but significant

enhancements to colleague satisfaction and morale as well as contributing to the creation of a positive working

environment and corporate culture.

• Played a key role in planning and conducting sales demonstrations and tours for prospective, high- profile

customers such as Lockheed-Martin Aerospace, State governments including Ohio, and health

insurance companies. Managed and organized all logistics and operational details to ensure a

professional and compelling representation of the company's personnel, operations, and services.

These efforts were vital to Healthways' sales and marketing strategies and created a strong first

impression; paving the way for successful development of business relationships with potential clients.

• Took the initiative to research prospective clients and created personalized welcome programs. This

included special touches such as publicly-displayed greetings in international clients' native languages;

researching and arranging personalized catering specific to a clients' nationality or representative of

Nashville traditions, and arranged sessions with care-givers and prospective clients for round-table

information sharing discussions.

• Responsible for corporate outreach and recognition programs, such as annual holiday gift-giving events for

disadvantaged children, colleague appreciation days, vendor fairs, and other events that publicly

reflected the company's mission and culture.

• Assisted with Human Resources' (HR) open house and recruiting functions, phone screening, and application

testing. Interviewed candidates for open positions and made hiring recommendations.

• Ensured compliance with security and regulatory requirements, including but not limited to nurse

licensing compliance, HIPAA and other operations security policies.

• Managed travel for all WIBC personnel to ensure timely and cost-effective arrangements. Managed the travel

reimbursement process using Concur system application.

Senior Payroll Coordinator

• Joined corporate PeopleSoft conversion team and played a key role as an experienced subject-matter

expert in support of successful system implementation.

• With HR and payroll management team, redefined payroll procedures and identified business process

improvements ensuring successful system and operational implementation. Helped develop

procedures, create forms, provide user training and support, and develop process control and reconciliation

models.

• Responsible for processing Healthways' corporate and multiple WBICs payroll, transmitting electronic

transfers to bank accounts, and distribution of checks and direct deposit pay stubs.

Manufacturing

Corporate Payroll Analyst

Tomkins Industries, Inc - Dayton, OH - 1999 to 2001

Dayton, OH 1999-2001

Multi-national engineering group and holding company with annual sales of $63 billion, 40,000 employees,

and 19 subsidiaries operating in 34 states.

Corporate Payroll Analyst

Operational duties included on-going payroll processing, tax processing and resolving payment issues in an

environment of extensive and frequent business changes due to mergers and acquisitions. Responsible for

direct deposit files, systems operation and processing division payrolls using Infinium software. Applied

in-depth knowledge of federal and state payroll regulations to research and solve regulatory, tax and other

compensation-related issues.

• Transitioned newly-acquired business units to Company payroll systems.

• Developed agenda, curriculum and training materials to instruct business units in the use, operations, and

function of Company payroll systems.

• Maintained weekly, monthly, and quarterly federal, state, and local government files and postings for all

tax liabilities and payments. Processed and reconciled complex W-2 and 138 quarterly state

unemployment tax returns.

Project Accountant/Office Administrator

Brasfield & Gorrie, LLC - Birmingham, AL - 1997 to 1999

Birmingham, AL 1997-1999

Fortune 500 construction contractor with operations in commercial, utility, health care, and recreational

segments.

Project Accountant/Office Administrator

Responsible for all job site accounting and business services for on-site construction office with over 50

concurrent projects ranging in scope from remodeling to "ground-up" construction of major facilities. Duties

included processing complex subcontractor agreements, project accounting and reporting, validation and

payment of vendor invoices, monitoring project status, processing client billings according to contract

terms, monitoring open receivable accounts, and scheduling sub-contractor and project manager meetings.

• Resolved significant accounting system and process issues resulting in improved accuracy of project

status and financial reporting information.

• Recognized the need for and initiated redesign and standardization of billing process and identified

unrecorded billings resulting in additional cash flow of $400,000 per year.

• Developed process for tracking and reporting project status at client review meetings resulting in enhanced

business relationships and improved consensus on project deliverables and expectations.

• Resolved numerous and extensive vendor payment issues resulting in improved accuracy of financial

data and improved supplier relations.

Payroll Supervisor

Mead Corporation (MeadWestVaco) - Coated Board Division - Cottonton, AL - 1990 to 1997

Cottonton, AL 1990-1997

$500 million division of the Mead Corporation producing coated paperboard for use in the packaging and

beverage carrier industry.

Payroll Supervisor

Selected by senior management to assume responsibility for supervising and operating complex payroll

function responsible for compliance with extensive payment rules for 670 employees represented by three

separate unions in mainframe and distributed system environments.

• Managed pilot conversion and on-site migration of manual payroll process to corporate-wide

system using automated time and attendance reporting and implementing PeopleSoft system platform.

• Resolved process and system issues to ensure successful PeopleSoft conversion. Trained

personnel in use and function of new processes.

• Assumed responsibility for payroll deduction accounting and resolved complex information process

and reporting deficiencies; resulting in significantly improved relationships with union representatives and

enhanced information reporting.

• Earned special recognition from senior management for extensive efforts in contributing to the success of

corporate initiatives, improving processes, teamwork, and payroll management.

Production Accounting Analyst

Primary responsibilities consisted of collecting, analyzing, interpreting, and reporting mill operating data and

presenting results to senior management in support of weekly operational review meetings with functional

managers. Selected to lead multiple cross-functional project teams improving consistency and

capacity utilization yielding savings of over $4 million per year and sharply reducing LWDIR/lost time

accidents.

EDUCATION

Business Management

Wright State University - Dayton, OH

1999 to 2002

Business Management

Troy State University - Troy, AL

Computer Science

Mississippi University for Women - Columbus, MS

ADDITIONAL INFORMATION

Skilled, self-motivated, experienced, organized and diligent. A committed "people-person" with an

exceptionally positive attitude, a "can-do" approach and a broad range of technical, organizational and

communication skills. Intangibles include leadership, teamwork, high energy, integrity, self-motivation,

initiative, problem solving, and perseverance. Experience and aptitudes demonstrated in a wide variety of

industries - including health care, manufacturing and construction and in roles such as executive

administration, office, personnel, and facility management, payroll management, production reporting,

project accounting and financial reporting. Consistent producer at every career step - not only in job

accountabilities but as a member of the organizational community and contributor to organizational

culture. Outstanding team member and asset on all measurable and intangible levels. Consistent success

in wide variety of roles further demonstrates ability to quickly adapt, learn and contribute.

COMPUTER SKILLS

Proficient in PeopleSoft, Oracle Accounts Payable, Windows SharePoint, Microsoft Office suite (Word,

Excel, and PowerPoint) Concur, and Infinium.